Aussie Pet Mobile Huntsville

At Aussie Pet Mobile Huntsville, we want your pet’s grooming experience to be pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts. We make every effort to make it a positive experience.

Sometimes pre-existing conditions arise unforeseen to our groomers, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, fear, behavioral issues, bone or joint sensitivity, heart condition, seizures, etc. It is helpful that you, as the pet owner, inform us of anything that you are aware of prior to grooming.

Fleas & Ticks: In order to protect transfer of fleas from one appointment to the next, it is our policy to reschedule appointments immediately following a pet with fleas, to flea bomb the van and tools, and for the groomer to shower and change uniform. If you suspect your pet has fleas or ticks, please inform us prior to the service.

Please note that parasites are a health hazard to your pet as well as to humans. If fleas or ticks are found during the grooming process, your pet will be given a treatment for such and you will be charged an additional fee.

Matted coats and Excessive undercoats: Unmaintained coats cause a variety of health problems for your pet. Fleas, ticks and other parasites may be lurking in the coat causing further skin infections. The skin underneath can be raw and inflamed. Severely matted coats in longer haired breeds are a common occurrence in Doodles, Shih Tzus, Maltese etc. They may require a shave down. We are happy to show you how to care for your pet’s coat in the future, however we cannot brush out a coat that is already severely matted due to the stress and the pain it will cause your pet. Your pet may be nicked or cut because we have to work so closely to the skin to remove the coat. We are very careful, but it is possible an injury may occur. An approved signature is required for a shave down.

Current Vaccinations/Veterinarian Information: Puppies and kittens must have completed all their shots before the first groom. By signing this contract, owners verify their pets are current on Rabies, Distemper and Parvo-Virus.

Aggressive or Dangerous Pets: Owners MUST inform us if your pet(s) bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. We reserve the right to refuse/stop services for such pet(s) at any time before or during the grooming process.

Health or Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, the groomer’s first objective for these pets is cleanliness and comfort. We do not express anal glands, since a discovery of an infection requires immediate veterinarian attention. Senior pets will be groomed for cleanliness and comfort.

Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. Every effort will be made to insure your pet is groomed as safely as possible. In the case of an injury does occur to your pet during the groom, the groomer will take care of the injury according to our safety and accident policy. And in the case of a serious injury he/she will inform you immediately.

Appointment Cancellation & Returned Checks: We require 48 hours notice to change or cancel an appointment. We will contact you by text and/or email to remind you of your appointment. Failure to call 48 hours in advance may result in a charge of $50 that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming appointment and enables us to rearrange our schedule. If we show up for an appointment and there is no one home to release the pet, a $50 cancelation fee will apply.

There is a $40 return check fee.

Hold Harmless Agreement: I hereby release Aussie Pet Mobile Huntsville from any responsibility of accidents, parasites, medical problems or other problems that may be uncovered while the grooming service is being performed. I hold harmless Aussie Pet Mobile Huntsville from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed. Should my pet need veterinarian care during or after the process, I agree to pay any and all veterinarian fees for my pet’s care.